Remote night shift Software Support Engineer - $55K

Remote night shift Software Support Engineer – $55K

Website paragon_recruit Leader in virtualization software

The Software Support Engineer works directly with customers and partners to troubleshoot ongoing issues and provides an excellent customer experience.

Training will take place on first shift for a couple of months prior transitioning to the overnight shift.

Essential Functions:

  • Provides Level 2 support to customers during the evening hours for global support
  • Coordinates with Sales and Technical teams to resolve issues.
  • Provides the customer with an excellent experience at all times.
  • Provides assistance on installation, configuration, and troubleshooting.
  • Documents technical solutions for the company
  • Works on special projects as necessary.


  • Bachelor’s Degree in Information Technology or Computer Science, OR at least 3 years of experience in either the Information Technology or Technical Support fields, required
  • Experience with virtualization software and technologies, such as VMware, required
  • Experience using a variety of Linux, Windows and Unix operating systems, such as AIX, Red Hat, Windows (all currently supported versions), Solaris, etc., required
  • Database Experience (MySQL, MongoDB, PostgreSQL, Microsoft SQL Server, OracleDB, etc.) required
  • General Networking Knowledge (WAN, LAN, TCP/IP, etc.) required
  • Basic command line knowledge (Windows, Unix) required
  • Some technical writing proficiency required
  • Ability to work third shift required
  • Technical expertise in one or more of the following is preferred:
    • VMware vRealize Operations Manager
    • VMware vRealize Orchestrator
    • Oracle Enterprise Manager
    • New Relic

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