1st level of support for inbound e-mail and phone based technical support for on-site and remote employees. Setup and configure laptop and desktop computers (OS installation, Software installs, patches, etc.). Developing and updating on-line support documentation. Perform systems administration functions for Windows AD infrastructure and Microsoft/Office 365, Exchange on-premise and online, software updates, anti-virus, backups. Nextiva phone system administration – Setup/deploy phones to on-site and remote personnel. Other duties as required.
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